Shipping & Returns
For any and all questions relating to shipping around the Rubyverse, we request that you please contact our teleportation line on Q-Sig Alpha 39. For any Earth-realted shipping matters, you should be able to find the answers you're looking for below. However, if you do not, and you happen to have a teleportation device, you'd be most welcome to contact us on Q-Sig Alpha 39, day or night.
How much does shipping cost?
Our price per case includes shipping — there are no additional shipping charges for orders placed in the US (unless shipping to Alaska, PR or Hawaii, apologies, we love you, but you spensey).
When will my order ship?
Orders ship within 2 days after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. Orders placed after 4AM EST on Thursday will ship the following Monday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry, we suggest placing it between Sunday-Wednesday to ensure express service.
How do I track my order?
Tracking numbers are sent out nightly (Monday-Thursday) via e-mail. If you have any questions about the status of your order, simply email firstname.lastname@example.org and we’ll be in our main command station answering the universes big questions on delivery.
My package never arrived.
Text or e-mail us. We’ll do our best to work with the carrier to resolve, though please note our shipping policy below:
To get Ruby to you as fast as possible, we release all shipments without signature requirements and cannot be held responsible for shipping errors. You can help make sure nothing goes wrong with your delivery by:
Ensuring your address can accept deliveries; no PO boxes, no Army Post Office (APO) and no Fleet Post Office (FPO)
Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings)
Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.) then to be extra safe we recommend calling the carrier with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please").